| FAQs |
If we have not answered your question, please call us at 800-334-2006.
General Questions
Why should I select Endura components?
Endura Products is an industry leader in manufacturing door components that will eliminate air and water infiltration into the home. Endura succeeds in superior customer service by giving support that is second to none and delivering tangible improvements to millwork products and our customer's business including research and testing on every product for every customer territory.
How can I get pricing for Endura components?
You can either call our Customer Service professionals toll-free at 800-334-2006 or contact a Sales Representative in your area. (link to FIND sales rep page)
How can I get a list of local Endura dealers in my area?
You can find a dealer or distributor in your area by using your zip code or choosing a product category online.
How can I get a free catalog of Endura's products?
Please call Mary Davis, Marketing Coordinator at 800-334-2006 x4019 or send an online request form.
Where can I get replacement parts for my Endura components?
Please call our Customer Service professionals toll-free at 800-334-2006 or use our Dealer/Distributor Locator to find a store near you.
How do I install your products?
Please visit our online library to view and print PDF files of our Installation Instructions.
Does Endura warranty their products?
Endura offers a Limited Warranty on all of our products. FrameSaver has an unlimited Lifetime Warranty that is transferable to successive homeowners. Our standard frames can include a Decade Warranty. PDF files are available online for all of our warranty information.
What does DP rating stand for?
Design Pressure. This rating is based on performance of the door unit when subjected to severe weather conditions such as hurricanes and tornadoes. The rating will depend on air and water infiltration and structural integrity of the door unit during the testing.
What kind of doors does Endura make?
Endura does not make doors. We make everything that goes around a door to make it work perfectly by eliminating air and water infiltration.
What is the difference in quantities between Bulk Pack and Carton Pack?
Bulk Pack is for large quantities placed on a skid. We are required to send +/- 10% of the requested quantity. For example, if the order was for 100, Endura would send 90-110 pieces. Carton Pack is mainly used for wood components. These come in packs of 10 and are shipped on a skid.
FrameSaver Product FAQs
Is FrameSaver® environmentally friendly?
Yes. It is made from recycled wood shavings and plastic that is joined to wood grown in plantations.
What type of warranty does the FrameSaver® have?
Does the frame require special maintenance?
No.
Have you ever had a FrameSaver® frame, T-mull, or brick mould rot?
Never.
How do I get FrameSaver® on my door frame?
Your builder, architect, or remodeler needs to specify FrameSaver® from the distributor where they buy the door.
How does the End Kit work and can I install it myself?
The End Kit is installed in place of the rotten end of the old frame and comes with installation instructions.
What is the composite on the FrameSaver® made with?
Extruded recycled wood shavings and virgin plastics.
Does the frame require special installation?
No. It machines and installs just like regular wooden frames.
How much FrameSaver should be on the bottom of the frame?
Our research and warranty require only three inches of composite.
Where do I find FrameSaver®?
The pre-hanger of your door is able to inventory this product for you. Find a dealer/distributor near you.
How much composite is on the end of the frame?
It begins with five inches and after its dado cut must have three inches remaining for installation and warranty.
In what quantities is it available?
You can order as few as a 200 pair and qualify for volume discounts beginning at 400 pair.
How is the material shipped?
Our shipping options vary from LTL or pool trucking to freight free truckload volumes.
What widths and lengths do the FrameSaver® frames come in?
All FrameSaver® frames are available in 6-8 and 8-0 lengths and our stock inventory is 4 9/16 - 5 1/4 - 6 9/16.
What options are available for the frames?
Mortising, weather-stripping, fire rating, wind testing, drilling and other options are listed on the data sheet in the frame section.
What products are available with the FrameSaver® technology?
Fingerjoint - Stain Grade - Garage frames, T-Mulls, Brickmould, and other products to come.
ADA Compliant Sills FAQs
What is ADA?
The Americans with Disabilities Act (ADA) contains prescriptive language governing the size and features of thresholds in building entrances which are required to be “accessible” for persons with disabilities. The international Codes (Residential - IRC, Building - IBC) include requirements meeting this language, and thus mandate the usage of ADA compliant door sills where specified.
Endura Products, Inc has responded to the requirements of ADA, IRC and IBC by designing a line of compliant inswing and outswing sills.
What are ADA requirements for sills?
ADA
ADA accessible threshold requirements are specified in US government regulation 28 CFR part 36. Specifically, this mandates the following.
Section 4.5.2
• Allows 1/4” maximum vertical height change between threshold levels.
• Changes in height between 1/4” and 1/2” must be beveled with a slope no greater than 1:2 (26.5 degrees)
Section 4.13.8
• Allows 1/2” maximum threshold height (for non-sliding doors)
• Changes in height between 1/4” and 1/2” must be beveled with a slope no greater than 1:2 (26.5 degrees)IRC/IBC
IBC Section 1008.1
• Allows 1/2” maximum threshold height (for non-sliding doors)
• Changes in height greater than 1/4” must be beveled with a slope no greater than 1:2 (26.5 degrees)IRC Section R322.1
• Requires compliance to IBC Chapter 11
• IBC Chapter 11 requires conformance to standard ICC/ANSI A117.1.
• ICC/ANSI A117.1 requirements for threshold mimic ADA requirements.
What does Endura offer to meet ADA requirements?
Endura’s Z-Series ADA compliant sills:
• Are designed with a top surface height of 1/2”.
• Have a maximum vertical rise of 1/4”.
• Have a maximum beveled deck of 8 degrees.
